OMNOVA Solutions is a specialty chemicals and functional surfaces company, whose technologies enhance the performance of a wide variety of well-known products across the globe. We are proud to offer "The Science in Better Brands."
This position is in a team setting in Monroe, NC reporting directly to the Customer Care Manager. The role is responsible for Customer Care and Inside Sales functions for a defined set of accounts and OEMs in our Laminates Retail and Kitchen and Bath markets. In addition to the roles and responsibilities of the Customer Care Representative, the Team Lead is responsible for providing quality and efficient service to customers through the daily operational supervision of a team of peer employees. The main goal will be to support our Specification Managers in these markets and deliver a high level of service to them and their accounts. Daily tasks will include order management (order entry, tracking, logistics, pricing, etc.) creating and maintaining tools to support data tracking of projects, export quoting and logistics, BTF tracking, CC department price lead and back up to Customer Care Manager. The Team Lead is empowered to manage and allocate workload within the team. Assisting team members with problem solving along with coaching & training, reward & recognition, and motivation & development are important aspects of this role. Will also be responsible for direct communication with external customers and a wide variety of OMNOVA functional and commercial personnel. This role works to provide value-added service and solutions resulting in long-term strategic customer relationships. This role must also understand and communicate customer requirements throughout the organization.
- Product Info - Samples
- Pricing/Quotes - Order Status
- Delivery Times - Product size / weight
The science of better careers. Come formulate yours.
Bring your ingredients for success and together we’ll create a unique plan for your development and career growth. We recognize that without our talented employees and their passion and curiosity (which really are the backbone of our organization), we would not be where we are today. Click here to learn more about why you should join OMNOVA.